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Privacy Policy Chic Dental

Updated: June 30, 2025

Table of Contents

Our Commitment to Privacy

At Chic Dental, protecting your privacy and maintaining the confidentiality of your personal and health information is fundamental to the way we operate. This policy outlines how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act.

Information We Collect

Our Commitment to Privacy
As a healthcare provider, we collect:

  • Dental and medical history
  • Clinical records and treatment plans
  • X-rays, clinical photographs, and diagnostic records
  • Medicare and health fund information
  • Treatment progress notes
  • Referral information from other healthcare providers

Personal Information
We collect:

  • Name and contact details
  • Date of birth
  • Emergency contact information
  • Payment and billing information
  • Health insurance details
  • Appointment history and preferences

Website and Digital Information
Through our website (www.chicdental.com.au), we collect:

  • Contact form submissions
  • Online booking information
  • IP addresses and browser data
  • Cookie information
  • Website usage statistics

How We Collect Information

Information is collected:

  • Directly from you during appointments
  • Through completion of medical history forms
  • Via our website and online booking system
  • From other healthcare providers (with your consent)
  • Through correspondence and communications

Use and Disclosure of Information

Your information is used to:

  • Provide appropriate dental care
  • Maintain accurate health records
  • Communicate about your treatment
  • Process health insurance claims
  • Send appointment reminders
  • Comply with legal obligations

We may disclose information to:

  • Other healthcare providers involved in your care
  • Health insurance providers and Medicare
  • Laboratory services and specialists
  • Emergency services (if required)
  • Legal representatives (with your consent)

Data Security

We protect your information through:

  • Secure electronic health record systems
  • Staff privacy training and confidentiality agreements
  • Physical security measures
  • Data encryption
  • Regular security updates and audits
  • Secure disposal of outdated records

Your Rights

You have the right to:

  • Access your health records
  • Request corrections to your information
  • Choose how we communicate with you
  • Withdraw consent for certain uses of information
  • Complain about privacy breaches
  • Opt-out of marketing communications

Storage and Retention

  • Health records are retained according to legal requirements
  • Records are stored securely on Australian servers
  • Physical records are protected in secure areas
  • Access is limited to authorised personnel

Cookies and Online Privacy

Our website uses cookies for:

  • Website functionality
  • User experience improvement
  • Analytics and performance monitoring

You can control cookie settings through your browser.

Marketing and Communications

We only send marketing communications with your consent.
You can:

  • Opt-out at any time
  • Choose preferred communication methods
  • Update your preferences through our office

Privacy Concerns and Complaints

If you have concerns about your privacy:

  1. Contact our team: Email: [info@chicdental.com.au] Phone: (03) 9116 5584
  2. External complaints can be made to: Office of the Australian Information Commissioner www.oaic.gov.au

Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with the revision date. This policy complies with:

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles
  • Health Records Act
  • Dental Board of Australia requirements
  • AHPRA guidelines

Table of Contents

Our Commitment to Privacy

At Chic Dental, protecting your privacy and maintaining the confidentiality of your personal and health information is fundamental to the way we operate. This policy outlines how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act.

Information We Collect

Our Commitment to Privacy
As a healthcare provider, we collect:

  • Dental and medical history
  • Clinical records and treatment plans
  • X-rays, clinical photographs, and diagnostic records
  • Medicare and health fund information
  • Treatment progress notes
  • Referral information from other healthcare providers

Personal Information
We collect:

  • Name and contact details
  • Date of birth
  • Emergency contact information
  • Payment and billing information
  • Health insurance details
  • Appointment history and preferences

Website and Digital Information
Through our website (www.chicdental.com.au), we collect:

  • Contact form submissions
  • Online booking information
  • IP addresses and browser data
  • Cookie information
  • Website usage statistics

How We Collect Information

Information is collected:

  • Directly from you during appointments
  • Through completion of medical history forms
  • Via our website and online booking system
  • From other healthcare providers (with your consent)
  • Through correspondence and communications

Use and Disclosure of Information

Your information is used to:

  • Provide appropriate dental care
  • Maintain accurate health records
  • Communicate about your treatment
  • Process health insurance claims
  • Send appointment reminders
  • Comply with legal obligations

We may disclose information to:

  • Other healthcare providers involved in your care
  • Health insurance providers and Medicare
  • Laboratory services and specialists
  • Emergency services (if required)
  • Legal representatives (with your consent)

Data Security

We protect your information through:

  • Secure electronic health record systems
  • Staff privacy training and confidentiality agreements
  • Physical security measures
  • Data encryption
  • Regular security updates and audits
  • Secure disposal of outdated records

Your Rights

You have the right to:

  • Access your health records
  • Request corrections to your information
  • Choose how we communicate with you
  • Withdraw consent for certain uses of information
  • Complain about privacy breaches
  • Opt-out of marketing communications

Storage and Retention

  • Health records are retained according to legal requirements
  • Records are stored securely on Australian servers
  • Physical records are protected in secure areas
  • Access is limited to authorised personnel

Cookies and Online Privacy

Our website uses cookies for:

  • Website functionality
  • User experience improvement
  • Analytics and performance monitoring

You can control cookie settings through your browser.

Marketing and Communications

We only send marketing communications with your consent. You can:

  • Opt-out at any time
  • Choose preferred communication methods
  • Update your preferences through our office

Privacy Concerns and Complaints

If you have concerns about your privacy:

  1. Contact our team: Email: [info@chicdental.com.au] Phone: (03) 9116 5584
  2. External complaints can be made to: Office of the Australian Information Commissioner www.oaic.gov.au

Changes to This Policy

We may update this policy periodically. Changes will be posted on our website with the revision date. This policy complies with:

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles
  • Health Records Act
  • Dental Board of Australia requirements
  • AHPRA guidelines

Contact Us

Have Questions?

Reach out to our friendly team with any questions you may have.
Call Us
Book Now

Email

info@chicdental.com.au

Phone

(03) 9116 5584

Clinic

150 Plenty Road, Preston, VIC 3072

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